Ring on a different size

We provide our customers with a free ring size exchange within 30 days of purchase. Therefore, when buying an engagement ring, you do not have to worry if the size will be right.

If you find that the ring does not fit, please contact us. We will arrange for our courier to return the ring to us free of charge and exchange it for the correct size. (Only applies to rings made of gold and precious stones).

It may happen that the ring is already worn (or we don't happen to have the size you need), in which case it is possible for our specialist goldsmith to change the size. The same applies to non-standard sizes. The first resizing is free of charge (only for gold rings with precious stones), except for sizes above 18, in which case the cost of resizing is determined individually for each model.

Please note that in the case of custom-made rings, it is not possible to change the size of the ring, only to have it resized by our specialist goldsmith. However, only if the design of the ring allows resizing!

Jewellery

We provide our customers with a free jewellery exchange within 30 days of purchase.
In case the jewellery does not meet your expectations and has not been used, please send it back to us to exchange it for another model. In this situation, the customer pays only for the return postage to us.
No exchange is possible for customised products!

Replacement/complaint form

If you need to replace or damage a product, please print out the form below, fill it in and enclose it with the product you are returning.

PRINT FORM IN PDF