§ I - Preliminary provisions

1. These Terms and Conditions have been prepared in accordance with the Electronic Services Act and the Consumer Rights Act and set out the rules for the use of staviori.com.pl 

2. The service provider and seller is INFINITY Dawid Namyślak, ul. Jeleniogórska 16, 60-179 Poznań, NIP 7772573745, REGON 301254472.

3. The Terms and Conditions set out the rules for creating an Account, placing orders, entering into contracts and providing services via the website.

4. Staviori® trademarks are legally protected and their use without permission is prohibited.

§ II - Definitions

1. Account - functionality for managing data and order history.

(2) Regulations - these rules and regulations for the provision of services.

3. service - the website available at staviori.com.pl

4 Company - INFINITY Dawid Namyślak with registered office in Poznań.

5. user / customer - the person using the Service.

6. partner - an entity cooperating with staviori on a commercial cooperation basis ( b2b ), with which the Company has a separate distribution agreement.

§ III - Account management

1. the creation of an Account is voluntary and is not necessary or required to make a purchase.

2 Personal data is processed in accordance with the RODO and the Privacy Policy.

(3) Some functions may require additional data.

(4) The administrator of the personal data provided by the Customer in connection with the sending of the order, for the purpose of concluding and performing the sales contract, is INFINITY Dawid Namyslak. The Customer has the right to access the content of his data and to correct and update it. Provision of data is voluntary, but necessary for sending the order and for concluding and performing the sales agreement. The Customer's personal data are processed in accordance with the principles set out in the Act of 29 August 1997 on the protection of personal data (Journal of Laws 2014, item 1182, as amended), for the purpose of concluding and performing the sales agreement and may be made available to other entities for the purpose of performing the agreement, i.e. entities providing INFINITY Dawid Namyślak with services in the area of dispatching goods or collecting and enforcing receivables related to the agreement.

5 The website uses cookies in accordance with the Cookies Policy.

§ IV - Notifications

1 You will receive notifications regarding the completion of your order by e-mail or telephone number.

2 Notifications are transactional in nature and do not require additional marketing consent.

§ V - Data verifications

1 In order to use the Service, it may be necessary to verify your email address by confirming the activation link back.

2. phone verification can be done by SMS code.

(3) The terms and conditions of the individual services available through the Website may provide for other types of verification.

§ VI - Personal data

1 The controller of the personal data is the Company.

2 The principles of data processing are set out in the Privacy Policy, which complies with the RODO.

3 The provision of data is voluntary, but necessary for the execution of the order.

4 The user can contact the DPO at the email address dawid@staviori.pl.

§ VII - Ancillary products and services

The weights and dimensions of the products indicated on the website and in the catalogues are indicative and, due to their physical characteristics, may differ from the weights and dimensions of the products delivered to the customer.

2. The contents of the www.staviori.com.pl catalogues do not constitute an offer within the meaning of the Civil Code.

(3) All prices are gross, whether in Polish zloty or other currencies and include Polish VAT.

(4) The Company may change prices and conduct promotional activities, in accordance with the Omnibus.

(5) All products offered on the Site are brand new, free from physical and legal defects, and have been legally placed on the market in the European Union.

(6) The account shall enable the User to make use of additional services, including services provided through the website by third parties.

7 Additional services can be ordered by the User via the Website.

(8) As part of your Account, you have access to information regarding the additional services you use through the Service and may receive notifications and communications from the Company regarding these services.

(9) Detailed rules for supplementary services are set out in their regulations.

§ VII a – Dostawa Towarów

1. Dostawa Produktów odbywa się na terytorium Rzeczypospolitej Polskiej oraz innych krajów wskazanych w Serwisie, za pośrednictwem firm kurierskich, operatora pocztowego lub do paczkomatów / punktów odbioru, zgodnie z aktualnie dostępnymi opcjami dostawy prezentowanymi w trakcie składania zamówienia.

2. Szczegółowe informacje dotyczące dostępnych sposobów dostawy, przewidywanego czasu dostawy oraz aktualnych kosztów dostawy znajdują się w zakładce „Koszt dostawy/Czas dostawy”.

3. Koszty dostawy są również każdorazowo wskazywane Klientowi przed złożeniem zamówienia, w tym na etapie dodawania Produktów do koszyka oraz w podsumowaniu zamówienia.

4. Termin realizacji zamówienia liczony jest od dnia zaksięgowania płatności lub pozytywnej autoryzacji płatności elektronicznej, chyba że Klient wybrał opcję płatności za pobraniem – w takim przypadku termin liczony jest od dnia zawarcia umowy sprzedaży.

5. W przypadku jednoczesnego zamówienia kilku Produktów, Sprzedawca może – po uzgodnieniu z Klientem – dokonać częściowej wysyłki zamówienia bez dodatkowych kosztów po stronie Klienta, chyba że co innego wynika z ustaleń z Klientem.

§ VIII - Complaints and dispute resolution

1. Complaints can be made:

a. in writing - in person at the Company or by mail, courier or messenger to the Company's address: ul.Jeleniogórska 16, 60-179 Poznań;

b. by e-mail - via kontakt@staviori.pl.

c. orally - by telephone at 500 744 070 from 10:00 a.m. to 4:00 p.m. on weekdays and from 10:00 a.m. to 2:00 p.m. on Saturdays (the call is charged according to the rates of the telecommunications operator responsible for the User).

(2) The complaint should include a description of the problem and contact details.

(3) The complaint should contain a concise description of the reported objections, the transaction number and indication of the User's data together with his/her postal address (e.g. residence address), unless: The User has made the complaint using the complaint form available on the website - in which case the User indicates the postal address for delivery of the response to the complaint in the form.

(4) At the User's request, the Company shall confirm to the User the receipt of the complaint by e-mail or in writing.

(5) The Company shall consider the complaint without delay, but no later than within 14 working days of receipt.

(6) In particularly complicated cases, which make it impossible to consider the complaint and provide an answer within the time limit specified in paragraph (5), the Company shall explain to the User the reasons for the delay, indicate the circumstances that need to be established in order to consider the complaint and indicate the expected time limit for considering the complaint and providing an answer, which may not be longer than 35 working days from the date of receipt of the complaint.

(7) If the complaint needs to be supplemented according to the wording of paragraph 3 - the Company shall request the User to supplement the complaint.

(8) The response to a complaint shall be provided in hard copy to the correspondence address indicated on the form or, if the User has requested to receive the response by e-mail, then the response to the complaint shall be delivered to the e-mail address provided by the User.

(9) The User should bear in mind that submitting a complaint as soon as the User has raised an objection may facilitate and accelerate a fair handling of the complaint by the Company.

(10) The complaint procedure does not exclude the User's rights under the law.

(11) The User shall have the right to bring an action against the Company before a common court of law. The competent court for disputes arising from this Agreement shall be the court with jurisdiction according to the provisions of the Code of Civil Procedure (as a rule, the court with jurisdiction over the Company's registered office address).

(12) A user who is a consumer may also make use of out-of-court settlement of claims, in particular the Permanent Consumer Arbitration Courts at the Provincial Inspectorates of the Trade Inspection. Information on amicable dispute resolution is available at http://www.polubowne.uokik.gov.pl/.

(13) If the User is a consumer, he/she also has the possibility to seek assistance from the competent Consumer Ombudsman and ODR.

14. W przypadku uznania reklamacji Klienta dotyczącej towaru lub usługi, Spółka – zgodnie z wyborem Klienta wynikającym z obowiązujących przepisów – może w szczególności:
   a. naprawić towar,
   b. wymienić towar na wolny od wad,
   c. obniżyć cenę,
   d. odstąpić od umowy i dokonać zwrotu pełnej zapłaconej kwoty.

15. W przypadku odstąpienia od umowy z powodu uznanej reklamacji, Spółka zwraca Klientowi wszystkie otrzymane od niego płatności związane z daną umową, w tym cenę Produktu oraz koszty pierwotnej dostawy do Klienta (w wysokości odpowiadającej najtańszemu zwykłemu sposobowi dostawy oferowanemu w Serwisie), nie później niż w terminie 14 dni od dnia pozytywnego rozpatrzenia reklamacji lub otrzymania od Klienta zwracanego Produktu – w zależności od tego, które zdarzenie nastąpi później. Zwrot płatności następuje przy użyciu takiego samego sposobu zapłaty, jakiego użył Klient, chyba że wyraźnie zgodził się on na inny sposób zwrotu, niewiążący się dla niego z żadnymi kosztami.

§ IX - Communication and technical requirements

The language in which the Company communicates with the User and concludes the Agreement is Polish.

(2) Except as otherwise provided in these Terms and Conditions, in particular § VIII (Complaints and Dispute Resolution), the User may communicate with the Company:

a. electronically, via email to kontakt@staviori.pl;

b. by telephone at 500 744 070 - during business hours available at the Service;

c. in writing to INFINITY Dawid Namyślak, ul.Jeleniogórska 16, 60-179 Poznań.

(3) The Company shall, subject to § VIII (Complaints and Dispute Resolution), communicate with the User electronically, by telephone or in writing, and unless the provisions of the Terms and Conditions or the law indicate otherwise, the primary form of communication with the User shall be by e-mail.

(4) The Services provided on the basis of these Terms and Conditions are provided electronically, via the Internet. In order to conclude the Agreement and use the Services, it is necessary for the User to meet the following technical requirements:

(a) have at their disposal a device with an Internet connection and a memory capable of storing documents in electronic form (e.g. a computer or mobile telephone)

(b) to have an Internet browser capable of correctly displaying the Website, including downloading and saving documents in electronic form;

(c) have software that can correctly display documents in PDF format;

(d) having an active e-mail account;

e) for certain services, having a bank account with online access, held by an entity included in the list of payment methods supported by the Company, or having a payment card or other payment instrument supported by the Company (the current list of payment methods supported by the Company is displayed to the User on the Website).

(5) The user shall bear the charges for Internet access and data transmission in accordance with the tariff of their operator.

(6) The Company shall not be liable for the actions of third parties over whose selection the User has no influence (e.g. telecommunications operators, Internet providers or fast payment service providers).

§ X - Validity, termination, amendment and withdrawal from the Customer Agreement

1 The contract is concluded and terminated via the Service.

(2) The Store's website does not constitute an offer within the meaning of the Civil Code, but an invitation to make an offer. By ordering goods, the Customer makes an offer to conclude a contract. After placing an order, the Customer will immediately receive an automatically generated message to the e-mail address provided, confirming that the Store has received the order. The conclusion of the contract of sale occurs with the receipt of an e-mail message from the Store stating that the order has been accepted for fulfilment. This message is tantamount to the Seller's acceptance of the offer made by the Customer. We shall be entitled to revoke an order confirmation if our online presentation or order confirmation contains errors or inaccuracies to our detriment with regard to the content of the contract (e.g. unintentional deviations from current market prices due to erroneous data processing). In such a case, we shall submit a statement of revocation of the confirmation within one week of the discovery of the error (e.g. by e-mail) and shall immediately refund the sales price already paid, if any, plus any additional costs. Our statutory rights, in particular the right to rescind the contract due to error, shall not be affected by the above.

(3) The consumer has the right to withdraw from the contract within 14 days without stating a reason - in accordance with the law.

(4) The customer should return the product within 14 days of the declaration of withdrawal.

(5) The declaration of withdrawal referred to in the preceding paragraph may be made, inter alia, in writing via postal/courier services or communicated to the Company by e-mail to: kontakt@staviori.pl.

(6) Return of the product should include all product components including packaging, certificate, proof of purchase, etc.

(7) The right of withdrawal from a distance contract shall not apply to a contract in which the object of performance is a non-refabricated item, produced to the consumer's individual specifications or intended to meet the consumer's personalised needs.

8. NOTE!!! In the case of products made to individual customer order - a prepayment of 30% of the product's value is necessary to complete the order. This prepayment constitutes a deposit within the meaning of the Civil Code and is not refundable if the customer cancels the purchase!

9 The customer shall bear the direct costs of returning the item.

(10) The Seller shall return the amount of the price to the bank account indicated by the Customer, indicated in the content of the declaration of withdrawal from the contract within 14 days from the date of receipt of the item back or delivery by the Customer of proof of its return, whichever event occurs first.

11. The rules on deposits in the case of customised goods are governed by the Civil Code.

§ XI - Validity, termination, amendment and withdrawal from the Partner Agreement

(1) The cooperation agreement shall be concluded and terminated in writing and referred to as the Distribution Agreement.

(2) A distribution agreement is concluded when it is signed and sent electronically as a scan or by post.

3. the Distribution Agreement allows the purchase of goods at a wholesale discount at staviori.eu

(4) The affiliate has the right to return the purchased goods within a maximum period of 30 days from the date of ordering.

5 The refund for returned goods is conditional on the delivery of a signed correction invoice to the Company's registered address.

6 The partner shall bear the direct costs of returning the item.

(7) The Partner does not have the right of withdrawal from a contract concluded at a distance in relation to a contract in which the subject of performance is a non-refabricated item manufactured to individual specifications. Information as to whether a product is made to order appears each time a product is ordered.

(8) In the case of customised products - a prepayment of the total or a minimum of 30% of the value of the product - depending on the individual arrangements when placing the order - is required in order to fulfil the order. This prepayment constitutes a deposit within the meaning of the Civil Code and is not refundable if the Partner cancels the purchase!

(9) The Distribution Agreement may only be terminated in writing.

10 The Company declares that all customer data received from the Partners during the cooperation is secure and processed only for the purpose of processing the order and dispatch of the goods in the form of "dropshipping" and is subsequently deleted. Accordingly, the controller of the data is still, in principle, the online shop from which the customer orders the goods, i.e. the Partner.

§ XII - Final provisions

(1) The Contract shall be governed by Polish law.

(2) The regulations may be amended at any time. Amendments to the Terms and Conditions are effective from the moment they are published on the website www.staviori.com.pl.

(3) Changes do not adversely affect the user's rights and obligations with regard to the services already provided. All user data of the website www.staviori.pl is confidential and will not be disclosed or used for any other purpose than the direct handling of the order.

(4) In matters not regulated by these rules, the laws of the Republic of Poland shall apply.

5 If you have any comments on the operation of the service, the presentation and reliability of the data, or any irregularities found, or if you have any questions regarding Personal Data and the exercise of your privacy rights, please contact the Data Protection Officer at: Address: Jeleniogórska 16 60-179 Poznań, PL e-mail: iodo@staviori.pl

6 We would like to inform you that in promotional items the promotional price is always at the same time the lowest price of the last 30 days, i.e. the so-called Omnibus price. We do not use any unfair practices in this respect. We do not undercut prices before promotions (Omnibus).

 

Terms and conditions for Supplementary Service - Newsletter

 

Pursuant to Article 8(1) of the Act of 18 July 2002 on provision of services by electronic means (Journal of Laws 2013, item 1422), INFINITY Dawid Namyślak, hereinafter referred to as Infinity publishes below the Newsletter Regulations:

1 The free newsletter service is provided by Infinity under the terms of these Regulations. Please read these Terms and Conditions carefully before agreeing to use the newsletter service.

(2) In order to use the service, a computer with Internet access, any Internet browser and active and correctly configured e-mail are required.

The 3rd Newsletter is a free of charge service to inform Users about promotions, competitions, events, news and collections of Infinity by periodically sending content selected by the editorial team electronically in the form of an electronic letter.

The newsletter subscription consists of entering the e-mail address held by the User into a form made available by Infinity on the website. Newsletter subscription by the User constitutes the User's consent to receive a free newsletter.

5. Infinity will not share the e-mail addresses entrusted to it with third parties or entities.

6 The user has the right to unsubscribe from the newsletter service at any time. You can cancel your subscription by clicking on the "Unsubscribe" link at the bottom of each email sent.

7 Removal of the User's e-mail account from the newsletter address database takes place immediately and is signalled by a message confirming the operation.

(8) By subscribing to the newsletter, the Customer consents to Infinity sending advertisements and commercial information via the newsletter within the meaning of the Act of 18 July 2002 on the provision of electronic services (Journal of Laws 2013, item 1422) to the User's e-mail account.

9. Infinity reserves the right to delete an account the user of which has violated these Regulations or the law in force in the Republic of Poland, or takes actions interfering with the undisturbed use of the service by other users or providing illegal content.